FAQ

All of you companies call detail records (CDR’s) are collected and processed regularly by our datacenter. After processing, the data is fully equipped with all your company's details, usernames, divisions, extensions, costs and possibly revenues and made available to you on secure internet. Through a comprehensive and powerful online reporting tool you will be able to compose every report yourself. A helpdesk is at your disposal for all your questions. Every desired reports will be send to you automatically.

MAF InfoCom™ supports unlimited telecom carrier rates worldwide. You can also use MAF InfoCom ™ to compare prices from different providers.

MAF InfoCom™ provides visibility into your calling patterns and activities of your employees. Therefore MAF InfoCom™ can be used to minimize productivity losses through non-business calling activity and to evaluate the effectiveness of revenue-generating staff, sales processes, and manage the responsiveness of customer service staff.

MAF InfoCom™ supports unlimited phone numbers, (IP) PBX’s, users, areacodes and locations.

MAF InfoCom™ can compare the invoices from your telecommunications service providers with the facts from your (IP) PBX and agreed rates and you never make over-payments again.

If your services are billed on some usage basis, MAF InfoCom™ can  track this usage so you can be sure that the usage to be paid for is a legitimate business service request and is appropriate accounted for -and approved- by users.

MAF InfoCom™ can compare provider proposals with your detailed call information en helps you choose the most profitable provider based on your unique traffic.

Amongst many formats MAF InfoCom™ can provide you detailed  .csv reports containing information according to your needs like customer number, call and charges according traffic class and much more which you can import in your corporate accounting and human resource systems.

MAF InfoCom™ is easily justified if you compare it to the total lifecycle cost of ownership for the distributed technology.Based on our experience we know that when you purchase software yourself there is a substantial initial investment, recurring support fees and renewal costs approximately every 3 years.

MAF InfoCom™ helps you to allocate all costs including user subscription fees within your enterprise by divisions, departments, and even individual employees.

Professional services firms use MAF InfoCom for account code or client based billing of their phone usage. The hospitality industry uses MAF InfoCom™ to resell phone services to visiting guests and groups therefore MAF InfoCom™ provides specific rating and provisioning capabilities.